Post-Installation Support

What Happens Immediately After Installation

0-5 seconds

Automatic Success Notification

Our monitoring system receives installation confirmation

✅

Installation Successful

Walmart #1234 - Toronto, ON

5-30 seconds

System Verification

Automated checks ensure everything is working correctly

Kroll connection verified
Database sync initiated
Security certificates validated
Network connectivity confirmed

1-2 minutes

Welcome Package Delivery

Personalized resources sent to pharmacy team

📧 Welcome Email Contains:

Quick start guide
Training schedule options
Support contact information
First-week checklist

2-5 minutes

Support Team Assignment

Dedicated support representative assigned to your pharmacy

👤

Your Support Representative

Available for immediate assistance

First Week Support Schedule

Day 1

Welcome call (optional)
System walkthrough available
Q&A session offered

Day 2-3

Daily check-in available
Usage monitoring
Proactive support

Day 4-5

Advanced features training
Workflow optimization
Team training sessions

Day 6-7

Week review
Feedback collection
Long-term support plan

Training & Support Activation

🎓

Schedule Live Training

Book a webinar session for your team

30-60 minute sessions
Customized to your needs
Interactive Q&A included

Schedule Session

📚

Access Self-Service Resources

Start learning at your own pace

Video tutorials library
Step-by-step guides
PDF quick references

Access Resources

💬

Activate AI Support

Get instant help 24/7

FIN AI assistant
Contextual help
Instant answers

Start Chat

Your Success Dashboard

System Health

100%

All systems operational

Sync Status

Active

Real-time with Kroll

Support Available

24/7

Multiple channels

Training Progress

Ready to begin

Ongoing Support Structure

Week 1-2

Intensive Support

Daily check-ins available
Priority response times
Dedicated representative

Week 3-4

Transition Period

Weekly check-ins
Advanced training
Workflow optimization

Month 2+

Standard Support

24/7 help available
Monthly updates
Continuous improvement

Post-Installation Excellence